| SOCIAL MEDIA TOP STORIES | | | | | | | ALL STORIES SOCIAL MEDIA | | |
| Why Social Media Makes Customer Service Better | | Saturday, September 29, 2012 5:27 PM | Harry Rollason |
|  | By the end of the year, 80% of companies plan to use social media for customer service. On the consumer side, 62% of customers have already used social media for customer service issues. Gartner predicts one billion users will be on social...
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| Which Are the Most Social Colleges? [INFOGRAPHIC] | | Saturday, September 29, 2012 1:23 PM | Lorenzo Franceschi-Bicchierai |
|  | Social Media has become pervasive. You use it, we use it, even celebrities and sports stars use it. Companies have begun using it long time ago as well and, naturally, colleges and universities have followed suit. After all, most of their current...
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| Top Comments From Mashable Readers This Week | | Saturday, September 29, 2012 11:25 AM | Nora Grenfell |
|  | Here at Mashable, the week kicked off with conversations about social good with the Social Good Summit serving as the platform for a three-day global conversation. Activists, humanitarians, entrepreneurs and CEOs all discussed how social media...
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