TRENDING STORIES IN MEDIA | | | | ALL STORIES IN MEDIA | |
How Digital Journalists Used Data to Report on Murdoch Scandal | Tuesday, April 24, 2012 10:50 PM | Stephanie Haberman |
| | Innovative digital journalism played a starring role in the wake of a massive document release during an inquiry into British media ethics. The Leveson Inquiry, a judicial investigation into the culture, practice and ethics of the press, was...
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Ditch Media Fragmentation to Increase Clients' Happiness | Tuesday, April 24, 2012 7:38 PM | ClickZ |
| | Fragmentation is a word we don't hear as often as one might expect given the number of choices presented to marketers and their agencies. We hear an awful lot in the trade press and at conferences about the individual channels that focus...
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3 Reasons the Call Center Is Far From Dead | Tuesday, April 24, 2012 5:28 PM | Jeff Valentine |
| | Zor Gorelov, CEO of Speech Cycle, recently wrote an article in which he suggested that the call center "will cease to be the primary channel between companies and their customers. In its place, the smartphone will become the contact center of the...
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