السبت، 3 مارس 2012

How to Maintain Traditional Customer Service in the Social Media Age

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Saturday, March 03, 2012
SOCIAL MEDIA TOP STORIES
Can You Survive Without Social Media for Two Weeks? [CHALLENGE]
Why Is Twitter's Logo Named After Larry Bird?
ESPN Brings More Than 200 College Basketball Games to Facebook
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How to Maintain Traditional Customer Service in the Social Media Age
Friday, March 02, 2012 10:18 PMDuke Chung
You've been monitoring your Facebook wall and Twitter pages, responding to customer inquiries. But what are the next steps you should take to stay abreast of the latest trends in social service? The emergence of social media communities...



10 Strategies for Non-Profits on Pinterest
Friday, March 02, 2012 9:39 PMMatt Petronzio
Non-profits are utilizing Pinterest as an extension of their organizations, using photography, infographics and other visuals to show supporters more about their missions. Pinterest's goal is to connect "people all over the world based on shared...



YouTube's Learning Quiz Asks, 'Are You A Brainiac?' [VIDEO]
Friday, March 02, 2012 9:27 PMKate Freeman
"Get your learn on at YouTube EDU," says an erudite young student in a video promoting YouTube's latest channels. With a bevy of new channels on YouTube EDU, this cutesy video aims to sway more people and educators toward video learning. YouTuber...



Foursquare Users, Despite Badge, Do Not Love the Windows Phone
Friday, March 02, 2012 6:33 PMSarah Kessler
Foursquare has started doling out a new "I Love Windows Phone" badge. The problem is that many of its recipients don't seem to understand how they ended up with it. "Not sure how. I'm an Apple girl," tweeted one user who received the badge. "How...



Homeland Security Tracks These Keywords on Twitter and Facebook [VIDEO]
Friday, March 02, 2012 4:06 PMJoann Pan
Next time you write about an "infection," cooking "pork," sitting at the "airport" or "subway," or even mention "social media," know there's a chance the Department of Homeland Security will scan the tweet or Facebook comment. The Electronic...



ESPN Brings More Than 200 College Basketball Games to Facebook
Friday, March 02, 2012 2:14 PMSam Laird
ESPN is streaming more than 200 college basketball games on Facebook over the next week. It's the first time the self-proclaimed Worldwide Leader in Sports has turned to the world's dominant social network to deliver live content. The streams of...



Why Is Twitter's Logo Named After Larry Bird?
Friday, March 02, 2012 1:32 PMSam Laird
You know that blue Twitter bird that's always popping up these days? Well, the little guy's got a name. It's Larry. Larry the Bird. As in, Larry Bird, the Hall of Fame basketball player. This tidbit most recently came to light earlier this week,...



Can You Survive Without Social Media for Two Weeks? [CHALLENGE]
Friday, March 02, 2012 12:39 PMKeith Kaplan
With over 845 million active users on Facebook alone, it's safe to say that social media has become integrated into our daily lives. The social media explosion over the past few years has changed the way people and communities interact....



Twitter Surrenders One User's Data to Police Investigation
Friday, March 02, 2012 11:33 AMSarah Kessler
Three months after being subpoenaed by a Boston district attorney, Twitter has handed over user data from one account that tweeted data allegedly obtained by hacking into police websites. The district attorney of Suffolk County had subpoenaed...



'Klout for Pinterest' Scores Your Influence and Popularity
Friday, March 02, 2012 10:28 AMPSFK
Web app Pinpuff measures your influence on Pinterest and gives you a score out of 100 based on your followers, who you're following, your boards, pins, likes and comments. It was made in India by 20-year-old computer science undergrad Ammrita...



 
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